Rebooking and cancellation
If you need to change or cancel your travel plans because of the coronavirus, you have multiple options. It’s also possible that the airline has to cancel your trip. We’ve gathered the most asked questions here.
Changing your travel plans
Questions about rebooking and cancellation
I want to rebook or cancel my flight, what do I need to do?
If you’ve booked your ticket via KLM, you can change your flight via My Trip. We’re offering several rebook and cancellation possibilities, so we recommend you to first review the rebook and refund policies. That way, you know exactly what your options are.
Bookings via a travel agent
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight or request information on refund options. Unfortunately, we’re unable to help you.
Bookings via a partner airline
If you’ve purchased your ticket via one of our partner airlines, we strongly advise you to contact the concerning airline for detailed information about the rebook possibilities.
My flight has been cancelled, what are my options?
Bookings via a travel agent Did you book your ticket via a travel agent? Please contact them directly to rebook your flight or request information on refund options. Unfortunately, we’re unable to help you.
If my flight is delayed or cancelled, will I be notified?
Yes, but because of the high volumes, it could happen that you receive push messages with a delay. This is why we advise you to keep an eye on the flight status tracker.
Will my upcoming flight be cancelled?
Around the world, various prevention measures have been taken by local authorities. The type and impact of these measures vary. Although not everything is in our hands, we try to minimise the impact of these measures on our flight schedules.
We advise you to keep an eye on the flight status tracker.
I can’t change my booking online, what to do?
In most cases, you can change your flight via My Trip if you booked via KLM.
Encountering problems there? Please follow these steps:
1. Check if you’re not checked in If you already checked in, you need to check out again before you can change your flight. You can undo your check-in via the check-in page.
2. Check if your ticket number starts with 074 Your ticket number starts with a different number if you booked via a different airline. Unfortunately, we cannot change these bookings, so we advise you to contact the concerning airline or your travel agent.
If you still can’t change your booking yourself, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.