Rebooking and cancellation
If you need to change or cancel your travel plans because of the COVID-19, you have multiple options. It’s also possible that the airline has to cancel your trip. We’ve gathered the most asked questions here.
Changing your flight
Rebook policies
Not sure what your departure date was? Check the confirmation e-mail you received after booking your flight.
If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.
Tickets booked with a departure before or on 31 March 2022
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
- You will not have to pay the change fee. However, a fare difference might still apply.
How to rebook
- you have a KLM or Air France ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
2. Request a refund in the form of a refundable travel voucher
If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.
- If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance.
- Your travel voucher is refundable.
How to request a refundable travel voucher
Request a refund in the form of a travel voucher online. - We will process your request and send your travel voucher via e-mail within a couple of days.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
Bookings via a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us directly to help arranging your refund.
How to use a travel voucher
You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee.
Tickets booked with a departure on or after 1 April 2022
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
- You will not have to pay the change fee. However, a fare difference might still apply.
How to rebook
- you have a KLM or Air France ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
2. Request a refund
If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.
Bookings via a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us directly to help arranging your refund.
Most asked questions
I want to rebook or cancel my flight, what do I need to do?
Bookings via a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us directly to help arranging your refund.
Bookings via a partner airline
If you’ve purchased your ticket via one of our partner airlines, we strongly advise you to contact the concerning airline for detailed information about the rebook possibilities.
My test result comes in too late, what are my options?
If your negative COVID-19 PCR test result or negative rapid test result comes in too late, we’re offering the following rebook possibility.
Rebook your flight
- You can rebook your flight from 48 hours before your original scheduled departure time up until your original scheduled departure time.
- Your new travel date can be up to 4 days after your original travel date or on the next available flight.
- You can rebook at no additional costs within the same travel class (either Economy Class or Business Class). However, outside of the period mentioned above, a fare difference might apply.
- If you’re not able to depart on your original date, you can also change your return flight to keep the initial duration of your stay.
- Your purchased extra options are transferable to another date. The same goes for Flying Blue reward tickets.
How to rebook
Bookings via a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us directly to help arranging your refund.
My flight has been cancelled, what are my options?
We’re sorry to hear your flight has been cancelled. If you booked via KLM, you can rebook your flight via My Trip or request a cash refund.
Bookings via a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us directly to help arranging your refund.
If my flight is delayed or cancelled, will I be notified?
Yes, but because of the high volumes, it could happen that you receive push messages with a delay. This is why we advise you to keep an eye on the flight status tracker.
Will my upcoming flight be cancelled?
Around the world, various prevention measures have been taken by local authorities. The type and impact of these measures vary. Although not everything is in our hands, we try to minimise the impact of these measures on our flight schedules.
We advise you to keep an eye on the flight status tracker.
I can’t change my booking online, what to do?
In most cases, you can change your flight via My Trip if you booked via KLM.
Encountering problems there? Please follow these steps:
1. Check if you’re not checked in If you already checked in, you need to check out again before you can change your flight. You can undo your check-in via the check-in page.
2. Check if your ticket number starts with 074 Your ticket number starts with a different number if you booked via a different airline. Unfortunately, we cannot change these bookings, so we advise you to contact the concerning airline or your travel agent.
If you still can’t change your booking yourself, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible.